FAQ
Location and Travel
This year's conference will be at the Sheraton Charlotte Hotel in Charlotte, North Carolina!
Charlotte Airport
Yes, parking is an additional $25 per night added to your bill.
The hotel provides free internet and additionally, there will be free sponsored wifi during the conference.
Registration
Cancellations received by 5/31 will receive a 100% refund. By 6/30, you will receive a 75% refund. By 7/21, you will receive a 50% refund. After 7/21, we regret that no registration fees can be refunded. If you are unable to attend, a colleague can attend in your place, and the administrative fee will not be applied. Cancellations and substitutions can be made online through your registration confirmation. For cancellations due to health-related concerns, please contact us at info@btgconference.com.
Registration spots are limited! Registration will remain open until spots are full.
Contact us at info@btgconference.com
In the event of a registration needing to be transferred, please email us at info@btgconference.com and we will be happy to assist you.
When registering, you will be able to add the discount code on the final page before checkout.
Logistics
Begin by downloading the CVENT App onto your device. Look Up Conference Title: Utilize the app's search function to locate the event titled "Bridging the Gap Conference 2026". Provide Your Details: Input your first name, last name, and email address that you registered with into the app's registration fields. Confirm your Identity: You will receive either an email or text message with a code to confirm your identity. [The phone number and/or email address you provided in the registration process will be what is used]
Please email us at info@btgconference.com and we will be happy to assist you.
In order to earn CPE/CE credits, it's vital to check in and out of each session you attend. (There will be a QR code to scan inside your CVENT app at the start of each session.) This is how the team will be able to track and then award your credits.
CPE certificates will be emailed to you four to six weeks after the conference. For more information, please email us at info@btgconference.com
Please email us at info@btgconference.com or go to
btgconference.com/become-a-sponsor
Conference dress code is business casual.
This year's gala theme is "Welcome to the Winner's Circle." Think bold, black-and-gold vibes, a little sparkle, and a whole lot of “we came to win.” Consider metallics, shine, and anything that catches the light just right.
You can view all attendees in the CVENT app.
Conference materials will be available for each session in the CVENT app.
Troubleshooting the Event App
Confirm device compatability - Apple and Android only Android Users: Android 10 and higher Apple Users: iOS 14 and higher. iPad support coming soon. App store availability: Apple and Google Play only
Check for browser updates - we recommend Chrome or Firefox.
Refresh Browser -> Log out and back in -> Try alternate browser or incognito window
Disconnect from VPN
Clear Browser Cookies & Cache
Check your email, spam/junk folder and text messages
Cvent is compatible with the latest versions of Firefox, Chrome, Microsoft Edge, and Safari. Ensure attendees are using the latest version of their browser to mitigate security risks or slow performance which can cause the Attendee Hub to behave incorrectly.
When you arrive at the login page, enter your first name, last name, and email address, then click Next.
You will receive a verification code by email and, if you provided a mobile number, by text message. Enter the code and click Log In.
Please note that only registered attendees can access the Attendee Hub. If you are registered and do not receive a code, select
Didn’t receive a code? Try Again to restart the process.
Simply log in to Cvent and navigate to the event. On the attendee’s invitee record, the Login verification code will display the 6- digit code.
If your code has expired, a new verification code can be generated for you upon request.
Please contact the event team if you need help accessing or regenerating your verification code.
If you receive an error while trying to log in, it means your verification code was entered incorrectly too many times and your login access has been temporarily revoked.
To regain access, please contact the event team. They can restore your login access so you can try again.
Once your access has been reset, you can return to the login page and restart the process using a new verification code.
Earning CPE
Upon entering the session room, you will be able to "check in" to that session via the CVENT app by clicking on the session. You'll see an option to "scan QR code". Once you click on that, you can scan the QR code displayed on the screens at the start of each session.
At the end of each session you attend, you'll need to "check out" of that session via the CVENT app by clicking on the session. You'll see an option to "scan QR code". Once you click on that, you can scan the QR code displayed on the screens at the end of each session.
When attending sessions, it is important to remember these tips below to ensure you are awarded your CPE credit for each one you attend during the conference.
One Session at a Time: You can only attend one session at a time to earn a single CPE credit.
Session Integrity: If you leave a session within the first 50 minutes to join another, the original session will be voided, and you will not receive the CPE credit. Additionally, leaving the session for more than 10 minutes may result in your CPE being voided, although this rule will not affect brief restroom breaks.
Avoid Double-Booking: Checking into multiple sessions simultaneously will void all attended sessions, resulting in no CPE credits awarded.
Plan Ahead: Carefully choose your sessions and plan your schedule to ensure you earn the desired CPE credits.
Acknowledging COVID-19
Your health and safety are our utmost priority. As we prepare for our upcoming in-person event, we want to share important information regarding COVID-19 precautions.
At Bridging the Gap, we are closely monitoring the evolving situation and following guidelines set forth by health authorities. However, please note that attending any in-person event carries inherent risks related to COVID-19 transmission, even with precautionary measures in place.
Please note that despite our best efforts to create a safe environment, we cannot guarantee a completely risk-free experience. By attending Bridging the Gap, you acknowledge and accept the potential risks associated with COVID-19.
We appreciate your understanding and cooperation in keeping everyone safe. Let’s come together responsibly and make this event a memorable and enjoyable experience for all. For any further questions or concerns, please don’t hesitate to reach out to our event organizers.
Stay healthy, stay safe!